Helpdesk
Search…
⌃K

Error Codes

Error Code
Error Message
Additional information
0
Ok
1
Not implemented
2
Not connected
Please contact our team. This means that one of our microservices is down
3
Not authorised
Not authorized may occur when the used API key doesn't have permission to perform a request. Troubleshooting is available here
4
Already authorised
You have already authorized and connected to us
5
Invalid password
Reserved for our front-end
6
Invalid nonce
The nonce with your request is smaller than the previous posted. Troubleshooting is available here
7
Invalid timestamp
The timestamp posted with your request is invalid. Troubleshooting is available here
8
API method not available
The request you are posting is no longer available. Please update your connector
9
API method parameter is invalid
The request you are posting is no longer available. Please update your connector
10
Internal error
Please contact our tech team
11
Invalid MFA code
You are entering a wrong 2FA code in our GUI
12
MFA not enabled
You haven't made a new 2FA pair with your account. Please contact us to reset the 2FA from an authorized email.
13
User agreement not signed
You haven't agreed to the T&C in our GUI. Please log in and agree to them. Make sure to reissue the API keys after agreeing to T&Cs
14
Invalid signature
The signature of your request is invalid. Troubleshooting is available here
15
Link expired
Reserved for GUI
20
Invalid currency flags
Reserved for GUI
21
Invalid currency price
Reserved for GUI
22
Invalid currency balance step
Reserved for GUI
23
Invalid currency name
Reserved for GUI
24
Currency name cannot be changed
Reserved for GUI
25
Currency balance step cannot be changed
Reserved for GUI
26
Currency not found
Reserved for GUI
27
Currency cannot be removed
Reserved for GUI
30
Invalid instrument flags
Reserved for GUI
31
Invalid instrument name
Reserved for GUI
32
Instrument asset currency cannot be changed
Reserved for GUI
33
Instrument balance currency cannot be changed
Reserved for GUI
34
Instrument not found
The instrument you are trying to access is not found. Make a request for the list of instruments
35
Instrument cannot be removed
Reserved for GUI
40
Invalid client flags
Reserved for GUI
41
Invalid client taker delta ratio
For Market Makers: please use the correct format for delta.
42
Invalid name
The name should be under 20 symbols. Please refrain from using special symbols as well
43
Client type cannot be changed
Reserved for GUI
44
Client already exists
Reserved for GUI
45
Client not found
Reserved for GUI
46
User name already exists
Please change the display name. It seems as if there is an account with the same name. The name must be unique
50
Invalid limit flags
Reserved for GUI
51
Invalid limit net limit
The value you have put in the command is not in line with the requirements for the data type. Read more here
52
Invalid limit gross limit
The value you have put in the command is not in line with the requirements for the data type. Read more here
53
Limit not found
The limit you are trying to find is non-existent. Please fetch your limits
54
Limit clients are identical
55
Limit client types are identical
You are setting up a limit with a counterparty with the same role as you are (Maker with Maker or Taker with Taker)
60
Invalid settlement order flags
61
Invalid settlement order size
62
Invalid settlement order comment
63
Identical settlement clients
64
Settlement not found
65
Settlement order is from transaction
70
Invalid order size
Please check that the data type in the order matches the data type in /add
71
Invalid order price
Please check that the data type in the order matches the data type in /add
72
Invalid order flags
Please check that the data type in the order matches the data type in /add
73
Order type not allowed
Please make sure that you are using the correct order types. Refer to type here
74
Client order id already in use
You have previously used the ID
75
Add failed - Post-Only
For Market Makers: the post-only order is not in line with the prices on the platform. Check that the price deviation is on par with the global order book
76
Add failed - IOC: no orders to match
There is not enough liquidity to execute the order with the parameters in /add command. To debug, please check the following: 1. Both global and counterparty limits are set 2. There is enough gross free limit available 3. Your Market Maker is quoting that pair in general For limit orders additionally, check that the price and size are not different than the best bid or ask
77
Add failed - FOK: not enough liquidity
There is not enough liquidity to execute the order with the parameters in /add command. To debug, please check the following: 1. Both global and counterparty limits are set 2. There is enough gross free limit available 3. Your Market Maker is quoting that pair in general For limit orders additionally, check that the price and size are not lower or higher than the total cost of execution of your order according to the tradable order book
78
Add failed - SMP (self-trade prevention)
For Market Makers
79
Add failed - limits
Please check your global and counterpaty limits
80
Del failed - not found
For Market Makers: the order you are trying to delete is non-exhistant
81
Either volume or size should be specified
The values are missing for order type: 1. LimitFOK and LimitIOC must have both volume and size 2. MarketFOK and MarketIOC only size
82
Orders by volume not supported for makers
For Market Makers: you are using a wrong order type
83
Invalid order volume
Please check that the data type in the order matches the data type in /add
84
Trading not allowed
Error can occur if counterparty limits are not set, or one of the counterparties disabled trading.
85
No open positions in order currencies
Liquidation trade can only be made if counterparties have open position in asset or balance currency.
90
Mod failed - no size after decrement
For Market Makers: the order you trying to modify has been fully utilised
91
Mod failed - side mismatch
For Market Makers: you are addressing a wrong side of the order book
100
Binding already exists
You have already bound to the WS
101
Binding not found
Please authorize and bind to the WS. Find more here
102
Invalid feed name
There is a mistake in the feed you are trying to subscribe to
103
Invalid feed id
There is a mistake in the feed you are trying to subscribe to
104
Database out-of-sync
Please contact our tech team
110
Field Required
Reserved for GUI
111
Field Invalid
Reserved for GUI
112
Poor Username
Reserved for GUI
113
Poor Password
Reserved for GUI
114
Password Change Required
Reserved for GUI
120
Maximum number of keys reached
You have issued more than 10 API keys
121
Key not found
The key you are using is cancelled
130
Settlement request already exists
The settlement request you have submitted is already in the system
131
Settlement request not found
The settlement request you are trying to adjust is non-existent
132
Invalid settlement request flags
The value is not in the required data type. Please refer to the payload
133
Invalid settlement request counterparty
There is a mistake in the ID of the counterparty that your addressing
134
Invalid settlement request comment
The comment is not in the required data type. Please refer to the payload
135
Invalid settlement request amount
The value is not in the required data type. Please refer to the payload
140
Invalid settlement transaction flags
The value is not in the required data type. Please refer to the payload
141
Invalid settlement transaction amount
The value is not in the required data type. Please refer to the payload
142
Invalid settlement transaction txId
The hash or bank reference is not in the required data type. Please refer to the payload. It is possible that it is either too long or has special symbols.
143
Identical clients not allowed
You cannot settle with a client that has the same role as you Maker with Maker or Taker with Taker)
144
Settlement transaction not found
The settlement transaction you are refering to is not found. Please check with the list of the created transactions.
160
Order breached takers' limit per asset
Taker's limit by asset is breached: 1. Review your limit per asset in Risk Management. Enable the one you wish to settle
2. Enable it or increase the value
161
Order taker global gross limit breached
Taker's global gross limit is breached. Please adjust it to a greater value if you are a taker.
162
Order breached makers' limit per asset
Maker's limit by asset is breached: 1. Review your limit per asset in Risk Management. Enable the one you wish to settle
2. Enable it or increase the value
163
Order maker global gross limit breached
Maker's global gross limit is breached. Please adjust it to a greater value if you are a maker.
164
Order not enough equity.
Taker's equity will be below of initial margin requirement in result of settlement order. Please adjust settlement order amount or margin requirements.
165
Order taker counterparty gross limit breached
Taker's counterparty gross limit is breached. Please adjust it to a greater value if you are a taker.
167
Order maker counterparty gross limit breached
Maker's counterparty gross limit is breached. Please adjust it to a greater value if you are a maker.